Our programs


Below is a list of the public development programs we currently run in Brisbane Australia. Several of these programs are also delivered in other Australian states. Progams have also been conducted in Asia. Click on the name of each program to see an extended description. A program outline with learning outcomes can be sent to you. The duration for some programs can be negotiated and tailored for inhouse delivery. Please contact us for a quote to deliver an inhouse program for your organisation. Dates and times for programs may vary. See our events page for a schedule of current programs.


[slide name=”Human Ingredient Leadership”]This is our flagship program. It is designed to meet the needs of innovative senior executives and highly charged senior managers. It is delivered as both a public program or in-house within a business or organisation. Due to the intensive nature of the learning on these programs numbers are limited to 16 participants per program. The program is delivered in 3 stages over a total 9 days. Maximum benefit is obtained when the program is run as a residential. Participants can expect to engage in a highly participative program of activities, which develop intra personal, interpersonal and organisational skills. The program is based on state of the art and best practice thinking about leadership, which will challenge participants’ cognitive, conceptual and emotional intelligences. The application of learning in the workplace is a focus of this program. Follow up and between stage activities are part of the program of events. A 5-day version for middle managers and future leaders is also available.[/slide]
[slide name=”Developing facilitation skills”]

Effective group functioning requires competent facilitation. Group leadership involves a number of roles that we are frequently required to perform…. but how effective are we? Is the experience enjoyable and uplifting for our team and us?

There is increasing accountability and responsibility being placed on our valued leaders for group outcomes, be they work groups, community groups, or peer and social groups.Facilitation skills are also life skills. Enhancing these skills can greatly benefit other areas of your work. This program is directly aimed at enhancing your personal style, developing your existing skills and improving your effectiveness with the groups you facilitate, or are involved in. Enrol in this program if you want to:


  • Learn the fundamentals about how groups work.
  • Develop competence in a safe and encouraging environment.
  • Understand key principles of group facilitation & practice their use.


[slide name=”Large Group Facilitation”]The purpose of this workshop is to assist people who work with large groups to develop robust approaches to dealing with large audiences. Often a strategic community issue or an issue that affects large parts of a business or organisation requires a large group of affected stakeholders to be present. This is needed to build a cohesive understanding of the issue, develop a sense of ownership and commitment, as well as coordinate what needs to happen next.  This workshop will enable participants to practice using large group facilitation techniques including elements of open space technologies™, participative data collection processes, sociodrama, world cafe, affinity processes, directed communication techniques, large group warm-up techniques, multi-interest group designs and energy management. These techniques will also be explored in relation to their use over dispersed networks and the internet.[/slide]

[slide name=”Coaching for Success”]This program will enable supervisors and managers to better understand and manage the coaching process. It provides an introduction to a well proven approach to workplace coaching utilising needs analysis, career achievement planning and review processes, multi-rater assessments, goal setting and role training. Participants will practice feedback processes and systems analysis techniques to better understand the needs of individuals engaging in coaching. They will also build their skills in appropriately challenging and supporting the people they coach. Coaching for specific applications will also be explored as well as ways of managing conflict in the coaching process[/slide]

[slide name=”Managing Difficult People”]This issue is one of the major contributors to workplace stress and dissatisfaction. This 2 day workshop provides an easy to follow formula for dealing with all types of difficult people. Practical skill development is a large part of the program. Participants will also explore the theory and skills of giving & receiving feedback, to the boss, co-workers, subordinates and family. Each participant will receive a complimentary copy of our  “Guidebook to communicating with the tough ones”[/slide]

[slide name=”Conflict Negotiation and Mediation”]Leaders in today’s workplace are increasingly expected to act as arbitrators and councillors in situations of workplace conflict. This program addresses the multiple causes and effects of conflict in the workplace and offers participants practical techniques for effectively managing the issues. the areas of conflict management, negotiation and mediation share some foundational skill building blocks. In this workshop participants will practice using principled negotiation techniques, tools developed by the conflict resolution network as well as a collaborative framework for 3rd party mediation.[/slide]

[slide name=”Understanding Me and Them”]Find out more about “how you tick” and how others perceive you. This workshop also provides insights into why “other people are different”.  The program uses the Myers Briggs Type Index (MBTI) as well as several other personal type models to encourage participants to experience the world of others. This workshop is recommended to people who wish to foster an ongoing inquiry into the way diversity works. The workshop is highly experiential with numerous activities for participants to raise their self awareness. It is also recommended to those who rely on communicating with others to survive![/slide]

[slide name=”Strategic and Future Scenario Development”]The approach for this workshop is to utilise narrative approaches, story, imagery and metaphor within a business framework for strategic development which will assist organisations and businesses to scope potential futures. Elements of scenario development as used by Royal Dutch Shell, the VISION process for futuring, complexity approaches from Snowden and the future search process as developed by Emery and Trist will be explored. Forecasting models and traditional market analysis approaches will also be discussed. Participants can expect to examine the use, benefits and applications of these processes within the context of their own organisation. Follow up work including developing shared understanding of potential futures within organisations will also be discussed.[/slide]

[slide name=”Managing Through Transitions”]This is a 2-day intensive program focusing on implementation issues in planned change within organisations. Participants will explore a number of models of change which examine the cultural, organisational and personal dimensions of change. Practical tools for diagnosing change readiness, developing ownership of the change, recognising stages of acceptance of change, participative planning approaches, setting and communicating appropriate change goals and success criteria will be examined and modeled during the workshop. Participants can expect to examine their own organisation along the dimensions for change outlined during the workshop. The take home value from this workshop includes a transition plan for their own organisation which participants work through during the 2 days and which can be applied immediately upon returning to work.[/slide]

[slide name=”Spontaneity and Team Leadership”]Organisations have been very good at developing structures and frames to contain teams. But teams are now being asked to do more than respond to directives and beat others. Businesses want their teams to show initiative and work cooperatively. To use Prof. David Limerick’s words we’ve moved from competitive teams to “collaborative individuals” – a more flexible and responsive approach to our changing environment. Building spontaneity means that team leaders will have a broader role repertoire to respond to their teams’ increasing needs for autonomy and accountability. In this workshop team leaders will learn practical tools for building the creative and innovative human capital in their teams as well as their own capacities for being flexible, adaptive and responsive leaders.[/slide]

[slide name=”How to Develop a Learning Organisation”]This is a practical hands on 2 day workshop designed to assist businesses and organisations who wish to embrace Learning Organisation principles. Much is written about these principles and case studies about their introduction into businesses. However implementation of a program of events or interventions within organisations is less well understood.  The workshop uses the framework of Senge’s 5 disciplines. The approach is to outline and model a range of tools for their practical implementation in any workplace. This workshop is particularly useful for practitioners and change agents internal and external to organisations. CEOs wishing to know more about the implications of Learning Organisation principles for their business should also attend.[/slide]

[slide name=”Customer Service for Frontline Staff”]Customer service is not something people do. Its something people live. Most businesses recognise the impact of poor customer service. But how do they turn around falling performance beyond exhorting staff to simply do more or do better?  This workshop outlines ways to assist and empower staff to understand and measure customer needs and satisfaction as well as develop tangible change strategies for better dealing with customers.  Tangible ways of rewarding and recognising staff are also explored along with ways of marketing customer service internally.[/slide]

[slide name=”Marketing for Managers”]Products and services are improving to the stage where often little physical differences can be detected between brands or groups. So what makes the difference? Marketing! And it’s becoming more critical to the success of businesses, both small and large. It takes skilful marketing to find meaningful differences and to communicate those differences to existing and potential customers in ways that make them care and want to do business with you. The issue for most marketing workshops and programs is that they speak a language that commoners can’t understand! It doesn’t have to be that way. This program is about the fundamentals of marketing using a down to earth approach that people in businesses can use and understand. It starts at the beginning and plots the way through the marketing process using tried and tested approaches from real businesses. It means that marketing techniques and resources can be applied throughout a business and not just confined to the sales and marketing department. Great for multi skilling and better resource utilisation. It also helps managers in particular understand just what marketers actually do.[/slide]

[slide name=”Commercial Reality in Public Sector”]This is an introductory program aimed at public sector organisations and authorities that are developing a commercial focus within their organisation. The workshop examines the issues, benefits, opportunities, challenges, constraints and pitfalls along the commercial path. A number of approaches to developing commercial cultures, structures and support mechanisms are explored. Follow up activities for organisations wishing to pursue the commercial agenda are discussed.[/slide]

[slide name=”Meetings, Meetings, Meetings”]Most supervisors and managers in today’s organisations accept that meetings are a necessary part of doing business. They are often the formal and informal oil that lubricates the wheels of business. But how effective are they? Do they really have the desired impact? Maximising the use of meetings and the skills required to run effective meetings is the focus for this workshop. Participants will learn skills to better manage traffic within a meeting, plan for outcomes, learn how to put together an agenda, which is appropriate for the occasion, ensure outcomes are met, and build commitments to agreements[/slide]

[slide name=”Stress at Work”]We read about it and hear about it every day. The number of reported incidents of work related stress appears to be rising. There’s no denying… Workplace stress can be extremely debilitating for the individual, their family the business and other stakeholders. This workshop explores the factors and influences contributing to workplace stress. A model for how stress related incidents can be managed is proposed along with practical strategies for addressing worker distress. These include organisational, structural, and individual strategies.[/slide]

[slide name=”Balancing the Scorecard”]The balanced scorecard is a management system (not only a measurement system) that enables organizations to clarify their vision and strategy and translate them into action.  It provides feedback around both the internal business processes and external outcomes in order to continuously improve strategic performance and results.  When fully deployed, the balanced scorecard transforms strategic planning from an academic exercise into the nerve centre of an enterprise. This workshop will introduce you to the background, theory and uses for the balanced scorecard in your organisation. At the completion of this workshop you will take away a set of balanced scorecard tools and activities to implement a performance  management system in your work that will integrate with your existing individual, team and organisational performance processes[/slide]

[slide name=”Speed Reading”]Ever get to the end of reading something and remember nothing of what you have just read? This experiential workshop will introduce you to a simple yet highly effective methodology for reading faster and yet understand more!  Regardless of whether you are a parent wishing to help yourself or your children to learn, or a student, manager or executive, this method can be used by all.The workshop is delivered in 3 x 3 hour weekly sessions with refreshments provided.[/slide]

[slide name=”Mastering Mindmapping”]This remarkable note taking, time-management, organising & work planning tool is rapidly becoming an international preference in the effective leader’s toolbox. Participants will also gain an understanding of how their memory works, and the benefits of a new approach to learning. This course is designed to give participants practical skills and insights into how time, labouring over the in-basket or study material can be drastically reduced.[/slide]